Privacy policy

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Protecting your privacy.

Last updated: 09 April 2026

At OGSure, we take your privacy seriously. 

This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and the rights you have in relation to your information.

We aim to keep this notice clear, straightforward, and easy to understand.

Who we are

OGSure is a trading style of Optimum Global Limited, which is authorised and regulated by the Financial Conduct Authority.

Optimum Global Limited

  • 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, United Kingdom
  • Firm reference number: 453654
  • Company registration number: 05347793
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at info@ogsure.com.

What this Privacy Policy covers

This Privacy Policy explains how we use personal data when you:

  • visit our website
  • request a quote
  • buy a policy
  • contact us
  • make a claim
  • use our customer support services
  • interact with us in relation to a complaint or query

This policy does not apply to third-party websites that may be linked from our site. If you visit another website, please read its privacy policy separately.

What personal data we collect

Depending on how you interact with us, we may collect the following types of personal data:

Identity and contact details

This may include your name, address, email address, phone number, date of birth, and other information needed to identify you or contact you.

Policy and travel information

This may include information about your trip, destination, travel dates, policy choice, travellers on the policy, and related policy details.

Payment information

We may collect payment-related information needed to arrange your policy or process transactions.

Card payments are usually handled by secure third-party payment providers, and we do not store full card details ourselves.

Claims and support information

If you make a claim or need assistance, we may collect information about the incident, supporting documents, correspondence, and other details needed to assess or manage the matter.

Medical and special category data

Where relevant to a claim, emergency assistance request, or insurance query, we may collect health or medical information.

We only use this type of information where necessary and where data protection law allows us to do so.

Website and technical data

When you use our website, we may collect technical data such as your IP address, browser type, device information, pages visited, and how you interact with the site.

How we collect your personal data

We may collect personal data:

  • directly from you
  • from someone acting on your behalf
  • from brokers, partners, or introducers
  • from insurers, underwriters, claims handlers, emergency assistance providers, or medical assistance providers
  • from payment providers and fraud prevention services
  • through cookies and similar technologies when you use our website

How we use your personal data

We use personal data to:

  • provide quotes and arrange insurance
  • administer policies
  • process payments
  • provide customer support
  • handle claims and complaints
  • provide emergency or medical assistance
  • detect and prevent fraud
  • meet legal, regulatory, tax, accounting, and compliance obligations
  • improve our products, services, website, and customer experience
  • send service-related communications
  • send marketing communications where permitted by law or where you have agreed to receive them

Our lawful bases for using personal data

Depending on the situation, we may rely on one or more of the following lawful bases:

Contract

We use your personal data where it is necessary to provide a quote, arrange a policy, administer your cover, or handle a claim connected with our services.

Legal obligation

We may use your personal data where we need to comply with legal or regulatory obligations, including fraud prevention, financial reporting, and regulatory requirements.

Legitimate interests

We may use your personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include improving our services, managing complaints, preventing fraud, keeping records, and operating our website effectively.

Consent

Where we rely on consent, such as for certain marketing activity or non-essential cookies, you can withdraw that consent at any time.

Medical and special category data

Some insurance-related services involve processing medical or other special category data.

We will only process this type of information where it is necessary and where a valid condition under data protection law applies.

This may include handling claims, arranging emergency assistance, assessing insurance-related issues, preventing fraud, or dealing with legal claims.

Who we share your personal data with

We may share your personal data with trusted third parties where necessary, including:

  • insurers and underwriters
  • claims handlers and assistance providers
  • payment providers
  • brokers, partners, and introducers
  • medical professionals and medical assistance providers
  • IT, hosting, analytics, and customer support providers
  • regulators, law enforcement bodies, courts, and government authorities
  • fraud prevention agencies and professional advisers

We do not sell your personal data to third parties for marketing purposes.

International transfers

Some of our service providers or partners may process personal data outside the UK.

Where that happens, we take steps to ensure your personal data is protected appropriately and transferred in line with applicable data protection laws.

How long we keep your personal data

We keep personal data only for as long as necessary for the purposes we collected it for, including to meet legal, regulatory, tax, accounting, and record-keeping obligations.

In many cases, this will mean keeping information for up to 7 years after the end of the customer relationship or after a claim is closed, although we may keep it for longer where we are legally required to do so or where a dispute, complaint, or claim remains ongoing.

Your rights

Depending on the circumstances, you may have the right to:

  • be informed about how your personal data is used
  • access a copy of your personal data
  • ask us to correct inaccurate or incomplete data
  • ask us to erase your personal data in certain circumstances
  • ask us to restrict how we use your personal data in certain circumstances
  • object to certain types of processing
  • ask for your personal data in a portable format in certain circumstances
  • challenge decisions made solely by automated means, where applicable
  • withdraw consent where we rely on consent

The ICO explains these rights as the right to be informed, access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making and profiling.

To exercise any of these rights, please contact us at info@ogsure.com.

Marketing

If you have asked to receive marketing from us, or if we are allowed to contact you under applicable law, we may send you information about our products or services.

You can opt out of marketing communications at any time by using the unsubscribe link in the message or by contacting us at info@ogsure.com.

Cookies

We use cookies and similar technologies to help our website work properly, understand how people use it, and improve the experience.

For more information, please read our Cookie Policy.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.

While no system can ever be completely risk-free, we work to keep your information secure and restrict access to those who need it.

Third-party websites

Our website may contain links to third-party websites, services, or tools.

We are not responsible for their privacy practices, and you should read their policies before sharing personal data with them.

Complaints

If you are unhappy with how we use your personal data, please contact us first, and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK. 

The ICO says privacy notices should tell people how they can complain if they have concerns about the way their information is used.

You may also want to read about our complaints process.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we handle personal data.

When we do, we will update the “Last updated” date at the top of this page.

Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

  • Email: info@ogsure.com
  • Phone: +44 (0) 1444 473 405
  • Address: Optimum Global Limited, 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, United Kingdom