Contact us
How to get in touch
Questions about your travel insurance? Need help with a quote, an existing policy, or a claim?
Our team is here to help.
Whether you are planning your next trip, checking your options, or need support after you have bought cover, we will do our best to point you in the right direction.
If your query is urgent, please use the most relevant contact option below.
Quick help
Need emergency assistance while travelling?
If you need urgent medical help abroad, please visit our Emergency Assistance page for the 24/7 emergency contact details.
Need to make a claim?
For claims queries or claim-related documents, email claims@optimumglobal.com.
Got a general question?
For policy questions, quotes, cover queries, or anything else, email info@ogsure.com or use the contact form below.Contact us
Here are the quickest ways to get in touch with us.
Call us
Speak to our travel insurance team on: +44 (0) 1444 473 405
Write to us
OGSure, 4th Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP, United Kingdom
Office hours
Our team is available during UK business hours, Monday to Friday, 8 am - 5 pm.
How we can help
You can contact us if you need help with:
- getting a quote
- understanding your cover options
- questions about an existing policy
- general claims guidance
- policy documents or paperwork
- complaints or customer support
Send us a message
Use the contact form below and a member of our team will get back to you as soon as possible.
Before you contact us
You may find a quicker answer on our FAQs page.
If you already know what you need, these pages may help:
Need help choosing the right cover?
Planning your next trip? Get a quote from OGSure and find clear, straightforward travel insurance for the way you travel.
Frequently asked questions
Can I contact OGSure before I buy a policy?
Yes. If you have questions about your quote or want help understanding your options, contact our team and we’ll be happy to help.
How do I contact OGSure about a claim?
For claims-related queries, email claims@optimumglobal.com. If you need urgent medical help while travelling, use our Emergency Assistance page instead.
What should I do if I have an emergency abroad?
If you need urgent medical help while travelling, go to our Emergency Assistance page and contact the 24/7 emergency assistance team as soon as possible.
Can I use this page for policy questions?
Yes. You can use this page for general policy questions, quotes, support queries, and non-urgent help.