Emergency assistance

Your safety. Our priority.

If you need urgent medical help while travelling, get yourself to safety first and contact the local emergency services straight away.

Once the immediate danger has passed, contact OGSure’s 24/7 Emergency Assistance Centre as soon as possible.

Our emergency assistance provider is available 24 hours a day, 365 days a year, with multilingual support.

24/7 Emergency Assistance Centre

Email: assistance@healthcaseservices.com

Telephone: +1 305 893 9433 (from anywhere in the world)

What to do in an emergency

If you have a medical emergency abroad, here is the simplest way to handle it:

1. Get urgent local help first

If you are in immediate danger, go to the nearest hospital, clinic, or emergency service.

2. Contact our Emergency Assistance Centre as soon as possible

You must contact the Emergency Assistance Centre if you need:

• inpatient treatment
• hospitalisation
• MRI or CT scans
• medical evacuation
• repatriation

If you are physically unable to contact us immediately, you or someone acting on your behalf must do so within 48 hours.

3. Keep your documents and receipts

Please keep medical reports, invoices, receipts, and any travel documents connected to the incident. They will help if you need to make a claim later.

Need help now?

If this is an emergency, call the 24/7 Emergency Assistance Centre now:

+1 305 893 9433 (from anywhere in the world) 

How emergency assistance can help

Our Emergency Assistance Centre can help by:

• guiding you to appropriate medical care
• liaising with hospitals and doctors
• arranging or approving medical evacuation or repatriation where medically necessary
• helping organise direct payment in many hospitalisation cases, so you do not have to use your own travel funds up front

All repatriations must be approved and arranged by the Emergency Assistance Centre. 

In serious cases, the method of repatriation is decided by the medical team in consultation with the treating doctor.

Important to know

Travel insurance is not the same as private medical insurance.

It is designed to cover sudden and unforeseen illness or injury, subject to your policy terms, limits, conditions, and exclusions.

Emergency assistance does not itself confirm that a claim will be covered.

If our medical team decides that returning home is the appropriate course of action, you will need to follow that decision. If you do not, cover may be affected.

If the problem is not an emergency

If you need medical treatment abroad but it is not a life-threatening emergency, arrange the treatment you need, keep detailed receipts, and contact us as soon as possible for guidance.

For smaller issues, it is usually best to keep all paperwork and then visit our Claims page for the next steps once you are home.

If the situation becomes more serious, contact the Emergency Assistance Centre immediately.

Be prepared before you travel

Before you leave, it is worth taking a minute to:

• save the Emergency Assistance phone number in your phone
• keep a copy of your policy or certificate with you
• make sure someone travelling with you knows where to find your documents
• read your policy wording so you understand what to do if something goes wrong

A little preparation makes emergencies much easier to manage.

Frequently asked questions

When should I call the Emergency Assistance Centre?

You should call as soon as possible if you are admitted to hospital, need inpatient treatment, require an MRI or CT scan, or need evacuation or repatriation.

If hospitalisation is likely to last more than 24 hours, someone should contact the assistance team straight away.

Will OGSure pay the hospital directly?

In many hospitalisation cases, direct payment can be arranged locally. This can help avoid large out-of-pocket costs while you are abroad.

What information should I have ready when I call?

Please have your policy or certificate number, your location, a contact number, and a short explanation of what has happened ready before you call.

What if I am travelling on a cruise?

If you need urgent medical help during your cruise, contact local onboard medical staff first, then contact the Emergency Assistance Centre as soon as possible.

If evacuation becomes necessary, the assistance team will guide the process.

Need help now?

If this is an emergency, call the 24/7 Emergency Assistance Centre now:

+1 305 893 9433 (from anywhere in the world)